BT intanet 2014

STREAM is intended for use by BT people who feel that they are subject to stress or who have suffered a period of stress related sickness absence. This may be identified through a number of ways including

  • A member of your team raising the issue themselves, by stating that they feel under stress and may not be able to cope
  • You or an OHS adviser suspect that a member of your team is showing symptoms of stress

STREAM is free and available on the BT intranet to anyone included on the HR database Peoplesoft.

STREAM objectives

To provide an objective assessment of an individual’s personal levels of stress

To identify broadly the stressors in an individual’s life • To provide an overall rating of an individual’s stress levels

To provide recommendations for the individual and his/her line manager to use to manage and reduce the individual’s stress levels

STREAM ratings
The STREAM report will include a stress rating for the individual. The ratings are:

  • RED - this indicates the individual is under potentially high levels of stress and action should be taken quickly to address and manage the issues.
  • AMBER - this indicates the individual is under some degree of stress or is at risk of becoming under stress in the near future. These issues are still important and should be addressed at a convenient time in the near future (for example the nexte 1:1 if it occurs within the coming month).
  • GREEN - this indicates the individual is not under stress at the moment. This does not mean that they are necessarily capable of taking on more work. Instead it could indicate that they are managing with the work and domestic demands and pressures being placed upon them at the moment

The selected line manager
The STREAM tool allows the individual to select their first or second line manager to receive and manage their STREAM report.
It is the responsibility of the selected line manager to receive and deal with the individual’s STREAM report.

Here is an example of the information available on the BT intranet, there are a lot of documents on the intranet for our members please take a look. These are to help our members and their managers identify issues and give direction on how to deal with them:-

BT Mental Health Toolkit
Resources to help promote good mental health and wellbeing

Management competencies for stress: Behavioural competencies for people managers to prevent/reduce stress at work. Positive mentality and How good is your mental health: Everyone can do something to boost their own mental health and wellbeing. These programmes aim to get you thinking about your mental health, and explain what you can do to build positive changes into your life.

Managing pressure: Helpful information to understand, manage and cope more effectively with stressful situations.

Achieving the balance: Advice about how to achieve a good work/life balance including:

  • flexible working
  • career/life planning
  • childcare
  • carers

Resources to help with early identification and management

STREAM: The Stress Assessment and Management tool gives a way of recognising work pressures that people are not coping with. And it recommends measures that individuals and their manager can put in place.

STRIDE: A training course to help people managers in the actions they should take to deal with stress in their teams.

Two minute guides to stress: Advice about how to recognise stress early to improve mental wellbeing and help people to stay in work.

Employee Assistance Management (EAM): External consultants who support BT managers looking for guidance with particular issues involving an individual or team of people. This free support service is available on an ad hoc, day to day, basis.

Health and wellbeing passport: Available to complete if individuals feel their circumstances could have an impact on being able to work either now or at some point in the future.

Training: Various courses are available about managing stress. One in four people will experience some kind of mental illness.

Resources to help manage any mental health issues:-

A guide to mental wellbeing at BT: Open Minds: Head First booklet supports individuals and people managers if they experience mental ill health and encourages good mental health.

Resource pack for managing people in distress: A summary of the key issues for people managers to be aware of when dealing with people in distress. It also gives a list of the main BT resources and support services available.

Managing mental health: A one day workshop covering the help available for someone experiencing a mental health problem before they get professional help. It doesn’t teach people to be therapists but it does teach people how to recognise the symptoms of mental health problems, how to provide initial help and how to guide a person towards appropriate professional help.

Self-help books: A list of recommended self-help books that cover psychological/ mild mental health problems such as anger management, addiction, depression and compulsions. Most of the books employ a Cognitive Behavioural Therapy (CBT) approach, providing step-by-step self-help treatment programmes which encourage readers to think about the way their thoughts, feelings and behaviour interact and affect their wellbeing. Employee Assistance Programme (EAP): A range of personal and group services, which can help people, deal with worrying or difficult situations. Confidential, free service, available 24 hours a day, 7 days a week, 365 days a year. Includes personal counselling and advice lines (legal, financial, consumer issues, state benefits/social services).

Mental health service: A service for BT people in the UK with common mental health problems such as anxiety and depression. BT people can be referred to the service by their manager.

Occupational Health (OH) Service: Specialist OH Clinicians are available to provide advice about managing and preventing work related health problems. Confidential advice is available about all work related health matters via the OHS referral process. Details are on the health and wellbeing web site. Managers can also ask for general OH advice via one of BT’s Senior Nursing Advisors by e-mailing This email address is being protected from spambots. You need JavaScript enabled to view it. requesting a call.