Dear Mr Cuthbert 18 October 2010
I am writing in response to your letter, dated 19 August, having consulted with Openreach operational colleagues. I can confirm that those engineers who choose to travel to a BT building for their Meal Break will be allowed up to 10 minutes travel time direct to their nearest BT building and up to 10 minutes travel time from that BT building direct to their current or next job location. This will provide the vast majority of engineers, who wish to travel to their nearest BT building for their Meal Break, the opportunity to have a 40 minute meal break in a BT Building as well as access to toilet and washing facilities during their meal break.
In the majority of cases the nearest BT Building will be less than 10 minutes away. In virtually all cases, the nearest BT Building will be within the ellipse as it will be the serving exchange for the job the engineer is working on. In the few situations where this is not the case, prior agreement with the local manager will need to be sought and Controls informed. In all situations the engineers will be expected to book on lunch immediately they arrive at their nearest BT Building. In exceptional circumstances, e.g. in rural or remote areas, an engineer wishing to travel to their nearest BT Building may be more than 10 minutes travel time from it. In these exceptional circumstances, prior agreement with their local manager will need to be sought and flexible and pragmatic solutions found which will be taken into account when reviewing individual productivity. I trust that my response will enable you to accept the above proposal and we can then synchronise communication of the implementation of this proposal.
I look forward to your response.
Alan Towers Openreach Employee Relations