BOB 040/13

GENERAL 
255 CWU Education & Training Programme: January - December 2014 
256 Union Skills 3 Course 
257 Postal Agreements & Procedures Course 
258 Union Skills 1 Course

EQUAL OPPORTUNITIES 
259 Harassment Complaints Database: Union Policy 
260 Mandatory Equality & Diversity Training

HEALTH AND SAFETY 
No items this week 

TELECOMS 
261 BT TSO: GNS Voice and Mulitmedia Future Strategy 
262 BT TSO: GIS EIPB and Field Services Proof of Concept IXD Working 
263 BT TSO: Field Services Q2 Progress Report

POSTAL 
No items this week 

LETTERS TO BRANCHES 
710 23/10/13 European Health and Safety Week 2013 in BT - Dave Joyce 
711 24/10/13 BT TSO: Field Services Radio and Rigging Grading Structure (Project Star) - Brian Healy 
712 24/10/13 Service Delivery: Winter Working Ballot Result - Davie Bowman 
713 24/10/13 Post Office: Admin/Supply Chain Dispute Arising from a Pay Freeze and Unagreed Pension Changes - Ballot Result - Andy Furey 
714 24/10/13 Royal Mail: Trial of New "Jallatte, Jalbrave JJN13" Safety Boots for Drivers with Hybrid Retractable Spike System(Snow/Ice) Traction Sole, Composite Toe Cap & Midsole - Dave Joyce 
715 24/10/13 Royal Mail 'Caterpillar (CAT) Trainers' Footwear Outstanding Orders & Replacement Trials of "Anvil Blacktail Waterproof Trainer" and the "YDS Hermes (Gore) Trainer - Dave Joyce 
716 25/10/13 BT TSO: Global Infrastructure Services and Project Winnipeg - Brian Healy
717 25/10/13 Tony Rupa - Head of Legal Services - Billy Hayes 
718 25/10/13 National Dispute Update - Dave Ward 
719 25/10/13 European Health and Safety Week 2013 - Dave Joyce 
720 28/10/13 CWU Death Benefit - Tony Kearns 
721 28/10/13 Election of National Representative Positions 2014 - Tony Kearns 
722 28/10/13 CWU Delegates to the TUC Equality Conferences 2014 - Tony Kearns 
723 28/10/13 Royal Mail & CWU Indoor Work Method Guidance - Version 2 September 2013 & Frame Calculator - Bob Gibson 
724 28/10/13 Post Office: Admin/Supply Chain Dispute Arising from Unagreed Pension Changes - Andy Furey 
725 28/10/13 Post Office 2013 and Beyond and the Future of Crown Office Network - Further Industrial Action - Andy Furey 
726 28/10/13 National Dispute - Industrial Action Notice (Royal Mail Group) - Dave Ward
727 29/10/13 CWU Annual Conference 2014 - Youth Day - Billy Hayes 
728 29/10/13 CWU Education and Training: January - December 2013 - Trish Lavelle 
729 29/10/13 Service Delivery: Winter Working Ballot Result - Further Update - Davie Bowman 
730 29/10/13 Eurest Pay Review 2013 - BT Contract - Collin O'Callaghan 
731 29/10/13 Openreach - Fluidity Controls in Service Management - Davie Bowman 
732 30/10/13 CWU Women's Conference - Saturday 16th November 2013 - Tony Kearns
733 30/10/13 National Dispute Joint Statement 2013 - Dave Ward 
734 31/10/13 National Briefing on Monday 4 November - The Queen Elizabeth II Conference Centre - Dave Ward 
735 31/10/13 CWU Women's Conference - Saturday 16 November 2013 - Tony Kearns 
736 31/10/13 The Union at Work 2013 -2015 Compendium - Billy Hayes 

GENERAL 

255 
CWU Education & Training Programme: January - December 2014 
I list below the CWU Education Department residential programme for January - December 2014. 
This has been reproduced to assist branches in making the necessary arrangements for students. 
Applications can be made at any time. 
Letters to Branches, paragraphs in the Branch Officers Bulletins and on the Web will be issued periodically, giving more information about each course. 
Successful applicants will not receive any paperwork until after the closing date for applications. 
Reference to "Tbc" (to be confirmed) denotes dates where courses will be scheduled that are currently subject to ongoing course development with various CWU departments. 
See Table 1

Table 1 Dates Course Venue 
January 
Monday 30 December 2013 - Friday 3 No Course Alvescot 
Monday 6 - Friday 10 Advanced Skills Part 2 Alvescot 
Monday 13 - Friday 17 Union Skills 3 Alvescot 
Monday 20 - Friday 24 Employment Law (Week 3) Alvescot 
Monday 20 - Friday 24 Postal Agreements & Procedures Alvescot 
Monday 27 - Friday 31 Union Skills 1 Alvescot 

February 
Monday 3 - Friday 7 Equal Rights Part 1 Alvescot 
Monday 3 - Friday 7 Union Learning Reps Part 1 Alvescot 
Friday 7 - Sunday 9 Black Members Leadership Alvescot 
Monday 10 - Friday 14 Union Skills 2 Alvescot 
Monday 17 - Friday 21 Health & Safety Stage 2 Alvescot 
Monday 24 - Friday 28 Communication & Media Skills Alvescot 

March 
Monday 3 - Friday 7 Advanced Skills Part 3 Alvescot 
Monday 10 - Friday 14 Union Skills 1 Alvescot 
Monday 17 - Friday 21 Employment Law (Week 4) Alvescot 
Monday 17 - Friday 21 Postal Agreements & Procedures Alvescot 
Monday 24 - Friday 28 Health & Safety Stage 1 Alvescot 

April 
Monday 31 March- Friday 4 Union Skills 2 Alvescot 
Friday 4 - Sunday 6 Black Members Leadership 2 Alvescot 
Monday 7 - Friday 11 Health & Safety Stage 3 Alvescot 
Monday 14 - Wednesday 16 Financial Secretaries/Treasurers Alvescot 
Wednesday 23 - Friday 25 Chairing Meetings Alvescot 

May 
Monday 28 April- Friday 2 Postal Agreements & Procedures Alvescot 
Wednesday 7 - Friday 9 Branch Secretaries Module 1 Alvescot 
Monday 12 - Friday 16 Union Skills 3 Alvescot 
Friday 16 - Sunday 18 LGBT Awareness/Idaho Alvescot 
Monday 19 - Friday 23 Union Skills 1 Alvescot 
Wednesday 28 - Friday 30 Branch Secretaries Module 2 Alvescot 

June 
Monday 2 - Friday 6 Union Skills 2 Alvescot 
Monday 9 - Friday 13 Tbc Alvescot 
Friday 13 - Sunday 15 Womens Leadership Alvescot 
Monday 16 - Friday 20 Union Skills 1 Alvescot 
Monday 23 - Friday 27 Postal Agreements & Procedures Alvescot 

July 
Monday 30 June- Friday 4 Disability Champions Alvescot 
Monday 30 June- Friday 4 Health & Safety Stage 1 Alvescot 
Monday 7 - Friday 11 Tbc Alvescot 
Monday 14 - Friday 18 Union Skills 1 Alvescot 
Monday 21 - Friday 25 Postal Agreements & Procedures Alvescot 
Monday 28 - Friday 1 Union Skills 2 Alvescot 

August 
Monday 4 - Wednesday 6 Mental Health Awareness Alvescot 
Wednesday 6 - Friday 8 Grievance & Discipline Alvescot 
Monday 11 - Friday 15 Health & Safety Stage 1 Alvescot 
Monday 18 - Friday 22 Union Skills 1 Alvescot 
Monday 25 - Friday 29 Tbc Alvescot 

September 
Monday 1 - Friday 5 Union Skills 3 Alvescot 
Monday 8 - Friday 12 Health & Safety Stage 2 Alvescot 
Monday 15 - Friday 19 Tbc Alvescot 
Monday 22 - Friday 26 Union Skills 2 Alvescot 

October 
Monday 29 September - Friday 3 Employment Law (Week 1) Alvescot 
Monday 29 September - Friday 3 Tbc Alvescot 
Monday 6 - Friday 10 Union Skills 3 Alvescot 
Monday 13 - Friday 17 Union Skills 1 Alvescot 
Monday 20 - Friday 24 Equal Rights Part 2 Alvescot 
Monday 20 - Friday 24 Union Learning Reps Part 2 Alvescot 
Monday 27 - Friday 31 Health & Safety Stage 3 Alvescot 

November 
Monday 3 - Friday 7 Postal Agreements & Procedures Alvescot 
Monday 10 - Friday 14 Health & Safety Stage 1 Alvescot 
Tuesday 18 - Thursday 20 Regional Secretaries Training Alvescot 
Friday 21 - Sunday 23 Public Speaking Alvescot 
Monday 24 - Friday 28 Employment Law (Week 2) Alvescot 
Monday 24 - Friday 28 Union Skills 2 Alvescot 

December 
Monday 1 - Friday 5 Tbc Alvescot 
Monday 8 - Friday 12 Tbc Alvescot 
Monday 15 - Friday 19 Closed Alvescot 
Monday 22 - Friday 26 Closed Alvescot 
Monday 29 - Friday 2 January 2015 Closed Alvescot Branches are reminded that additional support can be given where students encounter learning differences. 
For example, if individuals are dyslexic, additional resources, formats and aids are available. 
For more information, please contact the education & training department. 
Trish Lavelle 
Head of Education & Training 

256 
Union Skills 3 Course 
An essential course for activists who have completed Union Skills 1 and 2. 
This course is aimed at newer workplace activists and representatives. During the five day programme you will receive a thorough grounding in: 

  • Planning and delivering a campaign
  • Researching skills
  • Planning skills
  • Presentational skills
  • ICT skills
  • Developing and supporting new activists
  • Understanding the impact of globalisation on the workplace
  • Developing your role as a representative

This course is designed to ensure that everyone gets the chance to participate fully through working in small groups, taking part in group discussions, role play and practical exercises. 
You should have completed Union Skills 1 and 2 to attend this course. 
We strongly recommend that you apply for and complete Union Skills 2 and Union Skills 3 within a six month period. 

Release 

Please note that this course attracts paid release from most BT, Openreach, Virgin Media, Parcelforce, Post Office Limited, Romec, O2 and Royal Mail Group. 

Dates 

The following residential Union Skills 3 courses are currently scheduled to take place at the CWU education and training centre at Alvescot Lodge. 

Monday 13 - Friday 17 January 2014 Closing date for applications - Thursday 28 November 2013 

Monday 12 - Friday 16 May 2014 Closing date for applications - Thursday 27 March 2014 

Monday 1 - Friday 5 September 2014 Closing date for applications - Thursday 17 July 2014 

Monday 6 - Friday 10 October 2014 Closing date for applications - Thursday 21 August 2014 

We particularly encourage branches to nominate women, ethnic minorities, people with disabilities and young members who are often under-represented on the CWU education and training programme. 
All courses at Alvescot are residential. The cost of tuition, food and accommodation will be met from the general fund. 
Branches requiring financial assistance from the general fund to enable them to send students to the course, must submit the request with the nomination, to enable the trustees to consider the request in time. 
Application forms should be addressed to Trish Lavelle, Head of Education & Training, CWU Education & Training Centre, Alvescot Lodge, Alvescot, Bampton, Oxon OX18 2PY. Telephone:01993 843373; Fax: 01993 840960; email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

257 
Postal Agreements & Procedures Course 
The essential five day course for all new CWU activists working within Royal Mail Group. 
This course is aimed at new workplace activists and representatives in the Royal Mail Group. With presentations and expert advice from senior IR experts during the five day programme you will receive a thorough grounding in: 

  • Introduction to the industrial relations framework in Royal Mail Group
  • The grievance procedure
  • The attendance procedure
  • Disability discrimination
  • Maternity and paternity rights
  • Bullying and harassment
  • Manpower planning
  • Introduction to the MTSF agreement


This course is designed to ensure that everyone gets the chance to participate fully through working in small groups, taking part in group discussions, role play and practical exercises. 
You do not need to have any qualifications or previous experience to attend this course. 

Release 

Please note that this course attracts paid release from Parcelforce, Post Office Limited and Royal Mail Group. 

Dates 

The following residential Postal Agreements & Procedures courses are currently scheduled to take place at the CWU education and training centre at Alvescot Lodge. 

Monday 20 - Friday 24 January 2014 Closing date for applications - Thursday 5 December 2013 

Monday 17 - Friday 21 March 2014 Closing date for applications - Thursday 30 January 2014 

Monday 28 April - Friday 2 May 2014 Closing date for applications - Thursday 13 March 2014 

Monday 23 - Friday 27 June 2014 Closing date for applications - Thursday 8 May 2014 

Monday 21 - Friday 25 July 2014 Closing date for applications - Thursday 5 June 2014 

Monday 3 - 7 Friday November 2014 Closing date for applications - Thursday 18 September 2014 

Application forms should be returned to Trish Lavelle, Head of Education & Training, CWU Education & Training Centre, Alvescot Lodge, Alvescot, Bampton, Oxon OX18 2PY. Telephone:01993 843373; Fax: 01993 840960; email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

258 
Union Skills 1 Course 
The essential five day course for all new CWU activists. This course is aimed at new workplace activists and representatives. 
During the five day programme you will receive a thorough grounding in: 

  • Your role as union activist
  • Communication skills
  • Problem solving skills
  • Understanding the support and facilities that are available to reps
  • Disciplinary procedures
  • Recruitment and organising
  • Representing members


This course is designed to ensure that everyone gets the chance to participate fully through working in small groups, taking part in group discussions, role play and practical exercises. You do not need to have any qualifications or previous experience to attend this course. 

Release 

Please note that this course attracts paid release from most BT, Openreach, Virgin Media, Parcelforce, Post Office Limited, Romec, O2 and Royal Mail Group. 

Dates 

The following residential Union Skills 1 courses are currently scheduled to take place at the CWU education and training centre at Alvescot Lodge. 

Monday 27 - 31 Friday January 2014 Closing date for applications - Thursday 12 December 2013 

Monday 10 - Friday 14 March 2014 Closing date for applications - Thursday 23 January 2014 

Monday 19 - Friday 23 May 2014 Closing date for applications - Thursday 3 April 2014 

Monday 14 - Friday 18 July 2014 Closing date for applications - Thursday 29 May 2014 

Monday 18 - Friday 22 August 2014 Closing date for applications - Thursday 3 July 2014 

Monday 13 - Friday 17 October 2014 Closing date for applications - Thursday 28 August 2014 

Application forms should be returned to Trish Lavelle, Head of Education & Training, CWU Education & Training Centre, Alvescot Lodge, Alvescot, Bampton, Oxon OX18 2PY. Telephone:01993 843373; Fax: 01993 840960; email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

EQUAL OPPORTUNITIES 

259 
Harassment Complaints Database: Union Policy 
Branches are reminded of the CWU's stance on dealing with bullying and harassment cases. A bullying and harassment complaints database is held in the Equal Opportunities Department. 
Branches are encouraged to utilise the HCD1 form to record allegations of bullying and harassment made by CWU members. Information concerning the HCD1 form can be found on the CWU website under the Equal Opportunities section. 
We appreciate that this will add to an already busy work schedule but it is essential that, as a union, we instil confidence in our members that our zero tolerance policy on bullying and harassment is followed up with action and not just words. 
The data that comes through to headquarters will be vital in enabling us to analyse and identify any problem patterns which may exist and we can flag these accordingly. 
We extend our appreciation to all those branches who consistently comply with this request and look forward to the co-operation of all branches in this matter. 
Any queries in relation to this paragraph should be addressed to Linda Roy, National Equality Officer. 

260 
Mandatory Equality & Diversity Training 
Branch secretaries are requested to ensure that any person in their branch who has CWU representative responsibilities and has not yet completed their mandatory equality & diversity training are enrolled in the courses that are planned throughout the regions in the forthcoming months. 
All reps must do the training - this includes divisional reps, area reps, unit reps and branch officers. For clarification on dates please contact your regional secretary. 
The training has been running now for over three years and there are still a substantial number of reps who have not completed the training. 
Your co-operation in this matter is greatly appreciated. 
Equal Opportunities Department. 

TELECOMS 

261 
BT TSO: GNS Voice and Mulitmedia Future Strategy 
Attached for the information of all branches is a copy of slides used in discussions with some of the initially impacted branches. 
The slides are a presentation given by the newly appointed general manager outlining the future strategy for the unit. 
Brian Healy 
Assistant Secretary

 

13BOB040 t261 BT TSO - GNS Voice and Multimedia Future 


262 
BT TSO: GIS EIPB and Field Services Proof of Concept IXD Working 
Further to LTB 644/2013, attached for the information of branches is an internal communication issued by Field Services and EIPB management. 
Brian Healy 
Assistant Secretary 

13BOB040 t262 BT TSO - GIS EIPB and Field Services Proof of Concept IXD Working

263 
BT TSO: Field Services Q2 Progress Report 
Attached for the information of branches is a copy of an internal communication released by Field Services management on Q2 progress and developments. 
Brian Healy 
Assistant Secretary 

13BOB040 t263 BT TSO - Field Services Q2 Progress Report

EVENTS BULLETIN Monday 4 November 2013: Living Wage. 13:00 to 16:00 at Northern TUC, 5th Floor, Commercial Union House, 39 Pilgrim Street, Newcastle upon Tyne, NE1 6QE. With one in five north east workers paid less than a 'living wage' of £7.45 per hour, tackling poverty pay has become an economic and social necessity. This bitesize briefing takes place during National Living Wage Week, part of the TUC's "Britain Needs It" will provide reps with a greater knowledge of arguments for a living wage. We will discuss different approaches to achieving a living wage in the public, private and voluntary sectors and help overcome any arguments against it. For further information contact Ananthi Parkin at This email address is being protected from spambots. You need JavaScript enabled to view it. Friday 8 November - Sunday 10 November 2013: The National Youth Education Event. This event is the coming together of young activists over the course of a weekend to meet colleagues old and new, learn new skills, share their experiences and have a positive impact in the way that the union communicates and interacts with its young members. To be held at the Imperial Hotel, Blackpool, the weekend will give participants the enthusiasm, confidence and tools to go back to their branches and deal with the ever increasing pressures on their union time. The weekend will enable participants to join a growing community that is CWU Youth. They will leave the event knowing that they have support not only from their branches, regions and head office, but also a large national network that is there to help and advise should situations arise that require it. For more information visit National Youth Education Event at www.cwuyouth.org/national-youth-education-event Wednesday 13 November 2013: Public Meeting to Save Great Greenford Crown Post Office. 7.00 - 9.00 p.m at Cyril Grant Room, Greenford Hall, Ruislip Road (Junction with Oldfield Road South), Greenford UB6 9QN. Residents of Great Greenford are invited to attend a public meeting to defend their local Crown Post Office. Confirmed Speakers: Stephen Pound (Labour M.P. for Ealing North). Invited Speakers: Elected Local Representatives, The Post Office and The Communication Workers' Union. All welcome. 

Saturday 16 November 2013: CWU Women's Conference 2013. This year's Women's Conference will be held in Belfast at the Radisson Blu Hotel, The Gasworks, 3 Cormack Place, Ormeau Road, Belfast BT7 2JB. All those attending the conference are invited to a social event on Friday 15 November 2013 - details will be circulated nearer the time. Any enquiries should be emailed to Dionne Gittens This email address is being protected from spambots. You need JavaScript enabled to view it. in the Equal Opportunities Department. 

Monday 18 November 2013: Mental Health Awareness Seminar. Registration at 10am to start at 10:30am, Birmingham Amal Branch Office, 46-48 Summer Lane, Birmingham. The South West Safety Forum and Welsh Forum are jointly hosting a seminar to raise awareness on mental health open to ASR/Co-ords, legal and medical secretaries and branch secretaries. Speakers include Dave Joyce, Shaun Davis (Royal Mail), Steve Exall (BT), Ian Draper (Hazards), Brian Knott (Simpsonmillar). For information and to attend please contact Keith Franklin onThis email address is being protected from spambots. You need JavaScript enabled to view it.

Wednesday 20 November 2013: Health, Work & Well-Being Conference. 10:30 to 15:30 at Tony Benn House, Unite the Union, Victoria Street, Bristol, BS1 6AY. One of the most important roles a trade union plays is to help keep workers safe. Unions do a lot more to encourage a healthy workplace and to work with employers on the well-being of staff. Local authorities have new responsibilities for health and well-being at work but it is just part of a very big public health agenda. How can unions get involved? How can councils understand the role that unions play and the potential to do a lot more? What are the challenges for unions in promoting well-being at a time when stress at work is rising? This event will hear from Bristol City Council on their groundbreaking Charter for Health and Well-Being at Work and how this can be spread to other councils. It will discuss the challenges and offer some solutions including a few case studies. For further information or enquiries please email This email address is being protected from spambots. You need JavaScript enabled to view it. 

Wednesday 20 November - Thursday 21 November 2013: CWU Annual Union Learning Representatives Networking Event. To be held at The Elstead Hotel, Knyveton Road, Bournemouth BH1 3QP. The hugely popular event presents delegates with the opportunity to meet other CWU union learning representatives, attend specialist workshops and hear from guests speakers. The event will also promote the latest CWU learning developments and celebrate the achievements of the union's learning representatives. Arrangements have now been made for this year's national event for Union Learning Representatives (ULRs) in the CWU. To guarantee that your branch is represented you must return your completed and signed application form to the Education and Training Department by Friday 11 October 2013. Any enquiries regarding this LTB should be addressed to Michelle Simpson or Neil Coleby by telephoning 020 8971 7340 or 07801 364088 or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Thursday 21 November 2013: Public Meeting to Save Swiss Cottage Crown Post Office.6:30pm - 8:30pm at Community Room, Level 2, O2 Centre, 255, Finchley Road, NW3 6LU (Nearest tube station Finchley Road). Following the announcement by the Post Office on 11th October, that Swiss Cottage Crown Office will be one of the 16 post offices to be franchised to W H Smith this financial year, the CWU has now organised a further public meeting to oppose this threat. Guest speakers will include Cllr. Tulip Siddiq (Labour Party Prospective Parliamentary Candidate for Hampstead & Kilburn) and representatives from the Post Office and CWU in addition to local elected representatives. For information please contact Gary Watt on 07587 138733

Thursday 24 April - Tuesday 6 May 2014: Cuba Solidarity Campaign - Break the Blockade with the Cycle Cuba Challenge 2014. Over the years over 100 trade unionists have joined the cycle challenge with support from their regions and national organisations and we very much hope that in 2014 we will be able to broaden further the support for this unique solidarity event. After 50 years of the cruel US blockade, Cuba still requires much needed material solidarity to support its social infrastructure. This year we will again raise money for essential educational equipment for young visually impaired Cuban school children and the cyclists will deliver the aid directly to the Abel Santamaria School in Havana. Trade Union visits such as the Cycle Cuba Challenge send a real message of international friendship and ensure that the Cuban people are not left alone. This year's blockade busting Cycle Challenge runs 315 kilometres from Sancti Spíritus, one of Cuba's seven original Spanish towns, to the historic city of Santa Clara. The route passes through Trinidad, Cuba's best preserved colonial town and a UNESCO World Heritage site to Cienfuegos, where we have received a special invitation to participate in the inspiring May Day Rally alongside thousands of Cubans. Then it is on to Santa Clara, site of Che Guevara's evocative mausoleum and historic victory against Batista's troop train. We then return to Havana, for further exploration of this fascinating capital city along with opportunities to meet Cuban trade unionists. We then have a special visit to the Abel Santamaria School for the visually impaired. The full details, itinerary and booking forms are all available to view and download here: www.cuba-solidarity.org.uk/tours/tour.asp?tourid=2 

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