BOB 041/12

GENERAL 
No items this week

EQUAL OPPORTUNITIES 
282 Harassment Complaints Database: Union Policy 
283 Mandatory Equality & Diversity Training

HEALTH AND SAFETY 
No items this week

TELECOMS 
284 BT TSO: Service Management Deutsche Bank Insourcing 
285 BT Technology, Service and Operations: Lean 
286 BT Technology, Service and Operations: Senior Management Announcements 
287 BT Operate: Security Fixit Analyst Helpdesks 
288 BT Wholesale: Customer Service Reorganisation 
289 BT Wholesale: Business Plan

POSTAL 
No items this week

LETTERS TO BRANCHES 
834 07/11/12 BT Operate - Role Clarification and Review of Grading Approach as a Part of Lean - Brian Healy 
835 08/11/12 BT TSO Nationwide Ex-employee Terms and Conditions and Overtime Payment - Brian Healy 
836 08/11/12 CWU Retired Members' Conference - Thursday 24 January 2013 - Tony Kearns 
837 08/11/12 World Class Mail (WCM) in Delivery - Addendum to Business Transformation and World Class Mail: A Joint Statement on Roll Out in Delivery Offices - Andy Furey 
838 08/11/12 BT Business Complaints Glasgow - Restructure and Grading - Karen Rose 
839 09/11/12 Reporting BT Building Defects and Escalating Issues - European Week for Health and Safety - Dave Joyce 
840 09/11/12 BT TSO: BT Security Performance and Plans - Brian Healy 
841 09/11/12 BT Operate/BT Innovate and Design Branch Forum - Tuesday 27 November 2012 - Brian Healy 
842 12/11/12 Openreach - 30 Commitments - Davie Bowman 
843 12/11/12 BT Fleet: Consultative Committee Meeting - Change of Date to 4 December 2012 - John East 
844 12/11/12 CWU Agency Campaign - Closing the Loopholes - Campaign Pack - Sally Bridge 
845 13/11/12 Bear in Mind Campaign 2012 - BT Operate - Dave Joyce 
846 13/11/12 Eurest Pay Review 2012 - BT Contract - Sally Bridge 
847 13/11/12 CWUHA Lithuania Orphans - Holiday of a Lifetime Appeal - Billy Hayes 
848 14/11/12 Royal Mail Group: Interim Results - Half-year to 23 September 2012 - Dave Ward 
849 14/11/12 New Attendance Procedure - National Briefing - Ray Ellis 

EQUAL OPPORTUNITIES 

282 
Harassment Complaints Database: Union Policy 
Branches are reminded of the CWU's stance on dealing with bullying and harassment cases. A bullying and harassment complaints database is held in the Equal Opportunities Department. 
Branches are encouraged to utilise the HCD1 form to record allegations of bullying and harassment made by CWU members. Information concerning the HCD1 form can be found on the CWU website under the Equal Opportunities section. 
We appreciate that this will add to an already busy work schedule but it is essential that, as a union, we instil confidence in our members that our zero tolerance policy on bullying and harassment is followed up with action and not just words. 
The data that comes through to headquarters will be vital in enabling us to analyse and identify any problem patterns which may exist and we can flag these accordingly. 
We extend our appreciation to all those branches who consistently comply with this request and look forward to the co-operation of all branches in this matter. 
Any queries in relation to this paragraph should be addressed to Linda Roy, National Equality Office. 

283 
Mandatory Equality & Diversity Training 
Branch secretaries are requested to ensure that any person in their branch who has CWU representative responsibilities and has not yet completed their mandatory equality & diversity training are enrolled in the courses that are planned throughout the regions in the forthcoming months. 
All reps must do the training - this includes divisional reps, area reps, unit reps and branch officers. For clarification on dates please contact your regional secretary. The training has been running now for over three years and there are still a substantial number of reps who have not completed the training. 
Your co-operation in this matter is greatly appreciated. 
Equal Opportunities Department. 

TELECOMS 

284 
BT TSO: Service Management Deutsche Bank Insourcing 
The posts announced in Letter to Branches 632/2012 have been filled and attached is the D1 job description. 
Brian Healy 
Assistant Secretary

12BOB041 t284 BT TSO - Service Management Deutsche Bank Insourcing 

285 
BT Technology, Service and Operations: Lean 
Attached for the information of branches is a report issued in "What's Happening Extra" covering areas of improvement in service. 
Brian Healy 
Assistant Secretary

12BOB041 t285 BT Technology Services and Operations - Lean 

286 
BT Technology, Service and Operations: Senior Management Announcements 
Attached for the information of branches is a copy of an internal announcement from BT senior managers on the dissolution of BT Operate and the creation of BT Technology, Service and Operations. 
Brian Healy 
Assistant Secretary

12BOB041 t286 BT Technology, Service and Operations - Senior Management Announcements 

287 
BT Operate: Security Fixit Analyst Helpdesks 
The remaining two analysts, as reported upon in Branch Officials' Bulletin No.1/2012, paragraph 7 have completed the additional training and development and in the position to allow their promotion to C3. 
This closes any activity relating to the in-sourcing of this function into BT. 
Brian Healy 
Assistant Secretary


288 
BT Wholesale: Customer Service Reorganisation 
The final aspects of the Customer Service reorganisation have been put in place as documented in the attached slides. 
Brian Healy 
Assistant Secretary

12BOB040 t288 BT Wholesale - Customer Service Reorganisation 

289 
BT Wholesale: Business Plan 
The attached slides are for the information of Branches and are those shared at the BT Wholesale/CWU fora. 
Brian Healy 
Assistant Secretary

12BOB041 t289 BT Wholesale - Business Plan 

EVENTS BULLETIN 

Friday 16 November 2012: Is the Tide Turning on Public Service Outsourcing? This free seminar will be held at Congress House, Great Russell Street, London 10:00 to 13:00. This seminar brings academics, trade unionists, researchers and practitioners together to look at the evidence of public service outsourcing to date, developments occurring within the public sector across the UK and Europe and how alternatives to outsourcing might form part of a progressive political agenda. For more information contact Matt Dykes at This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. or 020 7467 1245

Tuesday 20 November - Wednesday 21 November 2012: CWU Annual Union Learning Representatives Networking Event. The conference will be held at The Park Inn, North Street, York, YO1 6LF. Places are limited for this event so priority will be given to the first ULR from each branch but if you would like to send additional ULRs to this event please let us know. Additional places will be awarded on a first come first served basis and will be confirmed once the final date for registration application has closed. To book your place please contact Michelle Simpson on 020 8971 7340 orNeil Coleby on 07801 364088 or email This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. with your contact details including branch, name, contact number and an email or postal address to which the application form should be sent. An application form will be sent out to you which will need to be countersigned by your branch secretary. The first application form received from each branch will be considered the primary branch delegate. To guarantee that your branch is represented you must return your completed and signed application form to the Education and Training Department by Friday 12 October 2012

Monday 26 November - Tuesday 27 November 2012: Mental Health Awareness Course. The CWU Education and Training Department is hosting this two-day course for reps to raise awareness and understanding around mental health at CWU HQ, London. Please note that this course currently attracts unpaid special leave. Nominations should be made on a form for education courses, and returned to Alvescot Lodge as soon as possible. Application forms should be addressed to Trish Lavelle, Head of Education & Training, CWU Education & Training Centre, Alvescot Lodge, Alvescot, Bampton, Oxon OX18 2PY. Telephone: 01993 843373; Fax: 01993 840960; email: This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. 

Tuesday 27 November 2012: TUC Member Trustee Network Annual Conference 2012. Will be held at Congress House, London WC1B 3LS. Cost: Unions: £50, educational, public or voluntary sector: £75 and commercial and others: £250. The TUC invites pension trustees to the annual conference on Tuesday 27 November. The conference will feature speakers from the pensions and wider financial and political world and will engage delegates with a range of technical and informative workshops. Keynote speakers include: Pensions Minister Steve Webb MP; Professor John Kay, author of the Kay Review of UK Equity Markets and long term decision making. For more information contact Jennifer Mann 020 7467 1222 email:This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. To register for this event please visit:http://tucmembertrustee.eventbrite.co.uk 

Saturday 1 December 2012: Latin America Conference 2012. 9:30am - 5:30pm at Conway Hall, Red Lion Square, WC1R 4RL (Holborn Tube). The annual Latin America Conference examines developments in the Caribbean and Latin America and will hear about the region's struggle against U.S. domination, the ongoing battles to gain control of national resources and the fight to defend their social achievements. Top level speakers from Greece and Latin America will be joined by guests. We hope you will join us in solidarity with the people of Latin America and hope to see you at this year's Latin America Conference. Up-to-date information can be found here:www.latinamericaconference.org.uk/ Speakers including Owen Jones, Seumas Milne, Professor Ernesto Laclau, Jeremy Corbyn MP, Ken Livingstone, Frances O'Grady and Bob Crow. 

Saturday 12 January 2013: CWU Youth Conference. Will be held at University of Bristol Students' Union (Queen's Road Clifton, Bristol BS8 1LN). Each regional Youth Committee is entitled to submit one motion to the conference agenda. The same applies to each branch. Motions should be submitted electronically toThis email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. using the template Branches or regions who do not have this facility may request paper motion forms by contacting Angela Niven on 020 8971 7256. Motion forms must be returned by Wednesday 5 December 2012. Anything received after this date will not be accepted. All sections of the form must be completed.

Monday 14 - Friday 18 January 2013. Union Skills 3 Course.
 An essential course for activists who have completed Union Skills 1 and 2. (Closing date for applications - Thursday 29 November). Venue: CWU Education and Training Centre, Alvescot Lodge, OX18 2PY. This course is aimed at newer workplace activists and representatives. During the five day programme you will receive a thorough grounding. This course is designed to ensure that everyone gets the chance to participate fully through working in small groups, taking part in group discussions, role play and practical exercises. You should have completed Union Skills 1 and 2 to attend this course. We strongly recommend that you apply for and complete Union Skills 2 and Union Skills 3 within a six month period. This course attracts paid release from most BT, Openreach, Virgin Media, Parcelforce, Post Office Limited, Romec, O2 and Royal Mail Group. 

Monday 21 - Friday 25 January 2013: Postal Agreements and Procedures Course. (Closing date for applications - Thursday 6 December). Venue: CWU Education and Training Centre, Alvescot Lodge, OX18 2PY. This course is aimed at new workplace activists and representatives in the Royal Mail Group. With presentations and expert advice from senior IR experts during the five day programme you will receive a thorough grounding in: Introduction to the Industrial Relations Framework in Royal Mail Group, the Grievance Procedure, the Attendance Procedure, Disability Discrimination, Maternity and Paternity Rights, Bullying and harassment, Manpower Planning and introduction to the MTSF Agreement. This course is designed to ensure that everyone gets the chance to participate fully through working in small groups, taking part in group discussions, role play and practical exercises. You do not need to have any qualifications or previous experience to attend this course. Please note that this course attracts paid release from Parcelforce, Post Office Limited and Royal Mail Group. 

Thursday 24 January 2012: CWU Retired Members' Conference. The 2013 annual Retired Members' Conference will take place at Birmingham CWU Offices, 46-48 Summer Lane, Hockley, Birmingham B19 3TH. Attendance at this conference is pre-approved through your branch. Please contact your local branch for more information. For information on submitting motions please refer to LTB 836/12 or emailThis email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it. 

Wednesday 6 March 2013: Will we ever Get Back to Normal Bargaining on Pay and Inflation? 09:00 to 16:15 at Congress House. In recent years, pay rises have rarely matched the inflation rate and some people have even said we are now in a "new normal" of pay freezes and low rises. The 2013 TUC - Incomes Data Services forum on pay bargaining will address a number of questions: Will we ever get back to normal bargaining on pay and inflation? Does this depend on a return to economic growth? What will be the effect of lower inflation in 2013? Booking will soon begin through the IDS website; in the meantime, please note the date for your diary. This conference will offer an opportunity for negotiators and research officers to attend at a fraction of the fee normally charged for such events. For more information contactThis email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.