No items this week
282 Harassment Complaints Database: Union Policy
283 Mandatory Equality & Diversity Training
HEALTH AND SAFETY
No items this week
284 BT TSO: Service Management Deutsche Bank Insourcing
285 BT Technology, Service and Operations: Lean
286 BT Technology, Service and Operations: Senior Management Announcements
287 BT Operate: Security Fixit Analyst Helpdesks
288 BT Wholesale: Customer Service Reorganisation
289 BT Wholesale: Business Plan
No items this week
LETTERS TO BRANCHES
834 07/11/12 BT Operate - Role Clarification and Review of Grading Approach as a Part of Lean - Brian Healy
835 08/11/12 BT TSO Nationwide Ex-employee Terms and Conditions and Overtime Payment - Brian Healy
836 08/11/12 CWU Retired Members' Conference - Thursday 24 January 2013 - Tony Kearns
837 08/11/12 World Class Mail (WCM) in Delivery - Addendum to Business Transformation and World Class Mail: A Joint Statement on Roll Out in Delivery Offices - Andy Furey
838 08/11/12 BT Business Complaints Glasgow - Restructure and Grading - Karen Rose
839 09/11/12 Reporting BT Building Defects and Escalating Issues - European Week for Health and Safety - Dave Joyce
840 09/11/12 BT TSO: BT Security Performance and Plans - Brian Healy
841 09/11/12 BT Operate/BT Innovate and Design Branch Forum - Tuesday 27 November 2012 - Brian Healy
842 12/11/12 Openreach - 30 Commitments - Davie Bowman
843 12/11/12 BT Fleet: Consultative Committee Meeting - Change of Date to 4 December 2012 - John East
844 12/11/12 CWU Agency Campaign - Closing the Loopholes - Campaign Pack - Sally Bridge
845 13/11/12 Bear in Mind Campaign 2012 - BT Operate - Dave Joyce
846 13/11/12 Eurest Pay Review 2012 - BT Contract - Sally Bridge
847 13/11/12 CWUHA Lithuania Orphans - Holiday of a Lifetime Appeal - Billy Hayes
848 14/11/12 Royal Mail Group: Interim Results - Half-year to 23 September 2012 - Dave Ward
849 14/11/12 New Attendance Procedure - National Briefing - Ray Ellis
Harassment Complaints Database: Union Policy
Branches are reminded of the CWU's stance on dealing with bullying and harassment cases. A bullying and harassment complaints database is held in the Equal Opportunities Department.
Branches are encouraged to utilise the HCD1 form to record allegations of bullying and harassment made by CWU members. Information concerning the HCD1 form can be found on the CWU website under the Equal Opportunities section.
We appreciate that this will add to an already busy work schedule but it is essential that, as a union, we instil confidence in our members that our zero tolerance policy on bullying and harassment is followed up with action and not just words.
The data that comes through to headquarters will be vital in enabling us to analyse and identify any problem patterns which may exist and we can flag these accordingly.
We extend our appreciation to all those branches who consistently comply with this request and look forward to the co-operation of all branches in this matter.
Any queries in relation to this paragraph should be addressed to Linda Roy, National Equality Office.
Mandatory Equality & Diversity Training
Branch secretaries are requested to ensure that any person in their branch who has CWU representative responsibilities and has not yet completed their mandatory equality & diversity training are enrolled in the courses that are planned throughout the regions in the forthcoming months.
All reps must do the training - this includes divisional reps, area reps, unit reps and branch officers. For clarification on dates please contact your regional secretary. The training has been running now for over three years and there are still a substantial number of reps who have not completed the training.
Your co-operation in this matter is greatly appreciated.
Equal Opportunities Department.
BT TSO: Service Management Deutsche Bank Insourcing
The posts announced in Letter to Branches 632/2012 have been filled and attached is the D1 job description.
BT Technology, Service and Operations: Lean
Attached for the information of branches is a report issued in "What's Happening Extra" covering areas of improvement in service.
BT Technology, Service and Operations: Senior Management Announcements
Attached for the information of branches is a copy of an internal announcement from BT senior managers on the dissolution of BT Operate and the creation of BT Technology, Service and Operations.
BT Operate: Security Fixit Analyst Helpdesks
The remaining two analysts, as reported upon in Branch Officials' Bulletin No.1/2012, paragraph 7 have completed the additional training and development and in the position to allow their promotion to C3.
This closes any activity relating to the in-sourcing of this function into BT.
BT Wholesale: Customer Service Reorganisation
The final aspects of the Customer Service reorganisation have been put in place as documented in the attached slides.
BT Wholesale: Business Plan
The attached slides are for the information of Branches and are those shared at the BT Wholesale/CWU fora.
Saturday 1 December 2012: Latin America Conference 2012. 9:30am - 5:30pm at Conway Hall, Red Lion Square, WC1R 4RL (Holborn Tube). The annual Latin America Conference examines developments in the Caribbean and Latin America and will hear about the region's struggle against U.S. domination, the ongoing battles to gain control of national resources and the fight to defend their social achievements. Top level speakers from Greece and Latin America will be joined by guests. We hope you will join us in solidarity with the people of Latin America and hope to see you at this year's Latin America Conference. Up-to-date information can be found here:www.latinamericaconference.org.uk/ Speakers including Owen Jones, Seumas Milne, Professor Ernesto Laclau, Jeremy Corbyn MP, Ken Livingstone, Frances O'Grady and Bob Crow.
Monday 14 - Friday 18 January 2013. Union Skills 3 Course. An essential course for activists who have completed Union Skills 1 and 2. (Closing date for applications - Thursday 29 November). Venue: CWU Education and Training Centre, Alvescot Lodge, OX18 2PY. This course is aimed at newer workplace activists and representatives. During the five day programme you will receive a thorough grounding. This course is designed to ensure that everyone gets the chance to participate fully through working in small groups, taking part in group discussions, role play and practical exercises. You should have completed Union Skills 1 and 2 to attend this course. We strongly recommend that you apply for and complete Union Skills 2 and Union Skills 3 within a six month period. This course attracts paid release from most BT, Openreach, Virgin Media, Parcelforce, Post Office Limited, Romec, O2 and Royal Mail Group.
Monday 21 - Friday 25 January 2013: Postal Agreements and Procedures Course. (Closing date for applications - Thursday 6 December). Venue: CWU Education and Training Centre, Alvescot Lodge, OX18 2PY. This course is aimed at new workplace activists and representatives in the Royal Mail Group. With presentations and expert advice from senior IR experts during the five day programme you will receive a thorough grounding in: Introduction to the Industrial Relations Framework in Royal Mail Group, the Grievance Procedure, the Attendance Procedure, Disability Discrimination, Maternity and Paternity Rights, Bullying and harassment, Manpower Planning and introduction to the MTSF Agreement. This course is designed to ensure that everyone gets the chance to participate fully through working in small groups, taking part in group discussions, role play and practical exercises. You do not need to have any qualifications or previous experience to attend this course. Please note that this course attracts paid release from Parcelforce, Post Office Limited and Royal Mail Group.