GENERAL 
086 Union Learning Reps Part 1 & 2 Courses - Elstead, Bournemouth 

EQUAL OPPORTUNITIES 
087 Harassment Complaints Database: Union Policy 
088 Mandatory Equality & Diversity Training 

HEALTH AND SAFETY 
089 Tick Bite Prevention Week: Monday 11 - Sunday 17 April 2011 

TELECOMS 
090 BT Operate: Service Assurance Media and Content Business Update 
091 BT Operate: Service Management and Service Infrastructure 

POSTAL 
No items this week 

LETTERS TO BRANCHES 
257 17/03/11 Postal Services Bill: House of Lords Committee Stage - Day 3 - Billy Hayes/Dave Ward
258 17/03/11 BT Sales: Provision Allowance and Step Down Payments -Colin O'Callaghan
259 17/03/11 International Campaign to Stop Chrysotile Asbestos Exports from the Jeffrey Mine, Quebec, Canada to Underdeveloped Countries - Dave Joyce 
260 17/03/11 BT Operate - First Group Contact Expiry and First Great Western Income Protection - Brian Healy

261 21/03/11 International Campaign to Stop Chrysotile Asbestos Exports from the Jeffrey Mine, Quebec, Canada to Underdeveloped Countries - CWU Supports Campaign to Stop Canadian Asbestos Exports -Dave Joyce
262 21/03/11 iPSL Pensions -Nigel Cotgrove
263 21/03/11 Unauthorised and Illegal Use of Private Cars on Delivery -Warning -Dave Joyce
264 21/03/11 Royal Mail Letters: Collection & Delivery Van Drivers -Seat Belt Fines & Safety -Dave Joyce
265 21/03/11 Guidelines for carrying out White Powder Exercise (Drills) within Mail Centres with CBRNE Detection Equipment and Audit Feedback Form - Dave Joyce
266 21/03/11 CBRNE Hand Held Detection Equipment Training Courses - Dave Joyce
267 21/03/11 Openreach Network Investment CAPEX Management and Business Performance Teams - Ian Cuthbert
268 21/03/11 Openreach - Six Monthly Meeting - Ian Cuthbert
269 21/03/11 Royal Mail Group Announcement - Dave Ward
270 21/03/11 National Briefing - 29 March 2011 - Dave Ward
271 22/03/11 CWU Equality Disco - Annual Conference 2011 - Linda Roy
272 22/03/11 Fleet and Maintenance Services Pay and Attendance - Ray Ellis
273 22/03/11 National Briefing: 29 March 2011 - Dave Ward 
274 22/03/11 Openreach Service Transformation - Ian Cuthbert

275 22/03/11 March/April Voice Magazine 2011 - Kevin Slocombe
276 22/03/11 March for the Alternative -26 March 2011 - Tony Kearns 
277 22/03/11 Royal Mail Group Announcement - Billy Hayes/Dave Ward 
278 22/03/11 Openreach P&D Guide - Ian Cuthbert

279 22/03/11 Business Transformation 2010 HR Issues: Attendants - Ray Ellis 
280 22/03/11 Group Property BT - Colin O'Callaghan 
281 22/03/11 POL Pay 2011/12: Admin and Supply Chain Grades (including Swindon Warehouse) -Andy Furey

282 23/03/11 71st Annual STUC Youth Conference: 25/26 June 2011 - Graham Colk, Acting Assistant Secretary
283 23/03/11 Prostate Cancer Awareness Month - Dave Joyce
284 23/03/11 The Prostate Cancer Charity Testing Choices Campaign - Dave Joyce 
285 23/03/11 CWU Annual Conference 2011 - General Conference Agenda Pads - Tony Kearns 
286 23/03/11 Openreach Service Management - Log on-Log off Process - an Cuthbert

287 23/03/11 Openreach BVD4 Transformation - Ian Cuthbert 
288 23/03/11 Openreach Service Management - Closure of Leicester RealTime Centre - Ian Cuthbert

289 23/03/11 Justice for Colombia Branch Affiliation - John Baldwin
290 23/03/11 BT - Branch Facilities Accreditation - Process Changes - Colin O'Callaghan

GENERAL 

086 
Union Learning Reps Part 1 & 2 Courses - Elstead, Bournemouth 
Due to union learning funding being available, we are able to provide two residential union learning representative courses in addition to our scheduled programme. 
This is the first part of our essential course for all CWU union learning representatives and is of five days duration. 
This course is aimed at all CWU ULRs. 
During the five day programme you will receive a thorough grounding in:

  • Your role as a CWU union learning representative
  • Your skills as a CWU ULR
  • The role of trade unions in learning
  • Barriers to learning
  • Communication skills
  • Writing it down
  • Analysing learning needs
  • Mapping learning needs
  • Interview skills
  • Planning a learning campaign


This course is designed to ensure that everyone gets the chance to participate fully through working in small groups, taking part in group discussions, role play and practical exercises. 
You do not need to have any qualifications or previous experience to attend this course. 

Release 

ULRs have a legal right to attend training courses. 
Please note that this course attracts paid release from BT, Openreach, Virgin Media, Parcelforce, Post Office Limited, Romec, O2 and Royal Mail Group. 

Dates 

The following courses are scheduled to take place at the Elstead Hotel in Bournemouth: 

Union Learning Reps Part 1: 9 - 13 May 2011 
Union Learning Reps Part 2: 12 - 16 September 2011 

Please submit application forms as soon as possible 
We particularly encourage branches to nominate women, ethnic minorities, people with disabilities and young members who are often under-represented on the CWU education and training programme. 
The cost of tuition, food and accommodation will be met from the general fund. Branches are expected to meet the cost of travelling and subsistence payments. 
Branches requiring financial assistance from the general fund to enable them to send students to the course must submit the request with the nomination, to enable the trustees to consider the request in time. 
Application forms should be addressed to Trish Lavelle, Head of Education & Training, CWU Education & Training Centre, Alvescot Lodge, Alvescot, Bampton, Oxon OX18 2PY. Telephone: 01993 843373; Fax: 01993 840960; email This email address is being protected from spambots. You need JavaScript enabled to view it.

EQUAL OPPORTUNITIES 

087 
Harassment Complaints Database: Union Policy 
Branches are again reminded of the need to fill in the Harassment Complaints Database (HCD) forms, as illustrated in LTB 450/04. 
Please ensure that all representatives have a copy of LTB 450/04 as it contains useful guidance as well as the form itself. Branches may also find LTB 289/04 useful which contains information on the Harassment Helpline and the Harassment Advice Network as well as the HCD. The completion of the HCD forms is part of our agreement with the Equal Opportunities Commission and is, therefore, CWU policy (the full agreement can be found in LTB 292/04). 
The Equal Opportunities Commission has raised concerns with us regarding the completion rate, which we need to address, otherwise we will fall foul of the agreement. Therefore, please ensure that any complaint raised with branch representatives by members that involves possible harassment should be notified to HQ via these forms. We appreciate that this will add to an already busy work schedule for those representatives that have the responsibility for completing them, but there is no scope for non-compliance. 
We must accept that this will become an accepted culture in terms of harassment reporting. The data that will come through to HQ will be vital in enabling us to analyse and identify any obvious patterns where problems exist. We extend our appreciation to all those branches already complying with the policy and look forward to the co-operation of all branches in this matter. 
Any enquiries about this paragraph should be addressed to Linda Roy, Equality Officer. 

088 
Mandatory Equality & Diversity Training 
Branch secretaries are requested to ensure that any person in their branch who has CWU representative responsibilities and has not yet completed their mandatory equality & diversity training are enrolled in the courses that are planned throughout the regions in the forthcoming months. 
All reps must do the training - this includes divisional reps, area reps, unit reps and branch officers. For clarification on dates please contact your regional secretary. The training has been running now for over three years and there are still a substantial number of reps who have not completed the training. 
Your co-operation in this matter is greatly appreciated. 
Equal Opportunities Department. 

HEALTH AND SAFETY 

089 
Tick Bite Prevention Week: Monday 11 - Sunday 17 April 2011 
This is advance notice of Tick Bite Prevention Week which takes place week commencing Monday 11 April
Tick Bite Prevention Week provides information to help prevent ticks from biting people and pets. It also gives advice on what to do if ticks do attach themselves. The campaign week is held in early spring when the weather gets warmer and people spend more time outdoors and ticks become more active. 
The CWU Health, Safety and Environment Department has been supporting Tick Bite Prevention Week, campaigning to raise awareness of the risks and provide information to members for a number of years, following several reported cases of CWU members suffering tick bites and subsequently contracting a serious, debilitating tick-borne infection. 
The message is: 
Don't panic but be 'Tick Aware'! 

If you are involved in outdoor leisure or work activities which take you into the countryside or parks and gardens with lots of wildlife (such as birds, squirrels, hedgehogs, rabbits, deer or farm animals), you may be at risk of tick bites. 
Ticks can carry a number of infective organisms causing around 30 diseases which can sometimes make people and pets ill if they get bitten. Simple precautions can help to keep you safe. 

What is a tick? 

Ticks are tiny creatures called parasites. A parasite feeds on a host (e.g. another animal or human). Ticks are parasites which feed on the blood of lots of types of animals and sometimes people. Ticks do not have wings to fly. They also cannot jump. They travel by walking on the ground and up plants, or are transported by birds and animals. Then they wait for a host (an animal or person) to pass by. When the host comes near, they drop onto it or hook onto it with special hooks on their legs. Some ticks live in the burrows or nests of animals and birds. 

Why are ticks a risk to people and pets? 

Ticks normally choose wildlife and farm livestock to be their hosts. However, people and pets send out the same signals as the tick's usual hosts. These signals come from body heat and the breath and skin of the host. The tick recognises these signals and thinks that people, or pets, will be a suitable meal. People and their pets are just in the wrong place at the wrong time. Some ticks can carry organisms in their saliva. When they bite, the saliva can enter the bloodstream of the host and this can make them very ill. 

Is the risk increasing? 

Yes! Tick numbers are increasing. Climate change has resulted in milder winters. Because winters are warmer, and because there have been changes in farming methods, as well as other factors. 
Another result of climate change has been an extended growing season for vegetation. This has increased the number of some of the tick's host species, which in turn means more available hosts for the ticks. 
Ticks are also spreading into new places where they weren't found before. A reduction in certain practices such as sheep dipping, moorland burning and bracken control have allowed large numbers of ticks to survive. Because of this, and because more people tend to be involved in outdoor activities, a greater number of people get bitten by ticks every year. This means that more people get diseases from the ticks. 
Diseases passed on by ticks are called tick-borne diseases. The most common tick-borne disease to affect people in the UK and Ireland is Lyme disease. 

Lack of awareness 

Many people have never heard of ticks. Others don't know are unaware that British and Irish ticks can carry and transmit a number of diseases to all manner of wildlife, livestock, domestic pets and humans. 
Other people have grown up in situations where they have been in regular contact with ticks but perhaps feel that, so far, they have only been a mild irritation and are nothing to worry about. 
Unfortunately, various combined factors now mean that humans are at increased risk of contracting a tick-borne infection. There is no need to panic about ticks but an awareness of their presence, the simple precautions that can be taken against tick bites, and how to remove them safely, is key to avoiding contracting tick-borne diseases. 

Top tick tips 

When you're outside in the mild weather, protect yourself and your family from tick bites and reduce your risk of Lyme disease by following these top tips, courtesy of BADA-UK patron and outdoor survival expert, Ray Mears. 

1. Know where to expect ticks. 
2. Use a repellent. 
3. Carry a tick remover (and antiseptic wipes). 
4. Tuck your trouser legs into your socks. 
5. Keep to the centre of paths to avoid ticks on overhanging vegetation. 
6. Check your body carefully for ticks after being outdoors. 
7. Don't bring ticks home. Check carefully. 
8. Carefully remove ticks. Use a specialist tick-removal tool or fine-tipped tweezers. 
9. Protect your pets. Talk to your vet about tick treatments. 
10. Be a 'tick buddy'. You can help your companions by checking for ticks in places they can't see, such as the back of the head and behind their ears. 
For more information visit the BADA (UK) website at:www.tickbitepreventionweek.org/tick-bite-prevention-week.html 
Lyme Disease Action website at: www.lymediseaseaction.org.uk/ 
Be 'Tick Aware' and Stay Safe! 

TELECOMS 

090 
BT Operate: Service Assurance Media and Content Business Update 
Attached for the information of branches is a copy of a presentation given to the executive team with regards to media and content business plan. The slides are relatively self- explanatory. 
The growth in resourcing is primarily aimed at the very high technical specialist level. 
There is a UK shortage of specialists who have the capability and understanding of working on rich content media over an IP network and understanding of media platforms such YouView and other media/television transmission technology. 
There appears to be a serious and long history of bullying and harassment which has created a high level of management interest and action plans being implemented. 
Finally there was a long outstanding complaint of the lack of engagement with the union at local level. 
This has been taken up and management have agreed to put in place arrangements to deal with the need to have suitable consultative engagement below national level. 
Brian Healy 
Assistant Secretary

11BOB011 t090 BT Operate - Service Assurance Media and Content Business Update

091 
BT Operate: Service Management and Service Infrastructure 
Branches were given initial notice in Letter to Branches 183/2011 of intended changes in the structure of BT Operate. 
Attached for the information of branches is a copy of a BT Operate internal briefing which provides further detail on the creation of the new units. 
Brian Healy 
Assistant Secretary

11BOB011 t091 BT Operate - Service Management and Service Infrastructure

EVENTS BULLETIN 

Saturday 26 March 2011: March for the Alternative: Jobs, Growth, Justice.
Assemble Unilever House, Victoria Embankment at 11am to march to a rally in Hyde Park. Deep spending cuts damage public services, hit the vulnerable and threaten recovery. They're dangerous, unfair and unnecessary. But there's an alternative - one that's fair, safe and sustainable: A Robin Hood tax on the banks; close tax loopholes; policies for jobs and green growth. For more information visitwww.tuc.org.uk/alltogether

Saturday 26 March 2011: Youth Festival. 4pm to 8pm. Lambeth Town Hall, Brixton Hill, SW2 1RW. Celebrating youth talent in music, dance & spoken word. Special guests: Jamm Tyme (UKU 2010 best MCs). Launching UK Unsigned South London. A chance to represent your borough at the Summer UK Unsigned Finals & win a 1 year recording & management contract plus£1000 cash. Also launching a Song for Jamaica competition, best Reggae, Roots, Bashment, Lovers Rock or Dubstep act will represent the UK at the 2012 50th Independence Celebrations in Kingston, Jamaica.Youth Festival tickets £5 each from 020 8776 6776

Monday 28 March 2011: SERTUC Pensioners Network Organising Conference. 10:30 to 16:00. This conference is free and lunch is included. To be held at Congress House, Great Russell Street, London WC1B 3LS. A day of information, discussion and organising for retired trade unionists, pensioners active in local groups, and anyone else angry about the government's plans. Speakers include: Val Shawcross (London Assembly); Neil Duncan-Jordan (National Pensioners Convention); Allison Roche (Unison); Richard Brooks (Private Eye); Nony Ardill (Equality & Human Rights Commission); Andrew Morris (NUT); Tony Lennon (SERTUC Vice President); Laurie Heselden (SERTUC Campaigns & Policy Officer). For more information contact Darren Lewis on 020 7467 1220 or visit www.tuc.org.uk/sertuc

Tuesday 29 March 2011: Panel Debate: Should we Bank on the Robin Hood Tax? St Paul's Institute, Tearfund, CAFOD and The Salvation Army have come together to host a panel debate in St Paul's Cathedral at 7.00pm. The debate will focus on whether or not, and the extent to which, the financial sector has a moral role to play in contributing to the common good. Public discussion on this topic has been stirred by the Robin Hood Tax campaign, which proposes an additional tax on the financial sector to raise billons of pounds that could be used to fight poverty and climate change both here and abroad. Speakers Evan Davis, well known economist and BBC presenter, will chair the debate which consists of panelists from different perspectives, including: Xavier Rolet, CEO of the London Stock Exchange; Michael Izza, CEO of the Institute of Chartered Accountants in England and Wales; Rt. Revd. Peter Selby, former Bishop of Worcester and Baroness Shirley Williams, House of Lords. The event is free and non-ticketed. Doors open at 6.30pm for a 7.00pm start. For more information please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or phone 020 7489 1011

Saturday 2 - Sunday 3 April 2011 inclusive: TUC Young Members' Conference 2011. To be held at TUC, Congress House, London. The 2011 TUC Young Members Conference will take place over the weekend of April 2 - 3 at Congress House. Delegates and visitors require nomination by their respective unions. For further information please contact Carl Roper, TUC National Organiser on 020 7467 1290 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 

Monday 4 April 2011: Eastern Region Retired Members' Section Committee Annual General Meeting. Will commence at 11-15am at London Region Offices 33/41 Dallington Street London EC1V 0BB. Any queries or information required contact Eastern Region Retired Members Secretary Nobby Clark on mobile 07713 155575

Friday 8 - Sunday 10 April 2011: Weekend Course: CWU Diploma in Contemporary Trade Union. Why is union membership declining in the UK?, Is the 'organising' agenda working?, What now for the link between Labour and the unions?, What can we learn from our own history?, What does the class system really mean in 2010. The CWU will once again be offering our activists the chance to explore these and many other questions as you participate in the Certificate in Contemporary Trade Unionism. This course is aimed at helping experienced representatives to broaden their knowledge of trade union and labour history, analyse current issues for the movement and explore the opportunities for future development of trade unions. To apply, please complete a CWU application form signed by your branch secretary and send it to Maxine Todd, Course Administrator, CWU Education & Training Centre, Alvescot Lodge, Alvescot, Bampton, Oxon OX18 2PY or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Saturday 23 April 2011: Keep the Post Public Rally - Hastings. Will be held in Hastings town centre with a street stall accompanied a by a six-piece jazz band in the town square from 9am to noon. 

Sunday 22 May to Thursday 26 May 2011: CWU Conference. Bournemouth. 

If you have anything for the events bulletin page please send your contribution to: 

Marcia Murray 
CWU Communication Department 
150 The Broadway 
Wimbledon 
London SW19 IRX 
Tel: 020 8971 7497 
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Details must arrive nine days before publication, must include contact phone number, brief summary, email and web address. Listings free, but inclusion is not guaranteed.