GENERAL 
076 CWU Branch Finances - Reminder 

EQUAL OPPORTUNITIES 
077 Harassment Complaints Database: Union Policy 
078 Mandatory Equality & Diversity Training 

HEALTH AND SAFETY 
No items this week 

TELECOMS 
079 BT Operate: Field Engineering Reorganisation and Change 
080 BT Operate: Field Engineering - January 2011 Sick Report 
081 BT Operate: Service Assurance Reorganisation 
082 BT Operate: Lead to Cash Operating Model 
083 BT Operate: Lead to Cash Operating Model - Selection Methods 
084 BT Operate: Lead to Cash Service Performance Post Cease 
085 BT Operate: Lead to Cash Service Integration Efficiency Programme 

POSTAL 
No items this week 

LETTERS TO BRANCHES 
227 09/03/11 BT Global Services - Agreement on Contracts at Risk - Colin O'Callaghan
228 09/03/11 BT - Business Travel and Expense Policy - Colin O'Callaghan

229 09/03/11 BT - Overnight Allowance - Colin O'Callaghan 
230 09/03/11 BT Engineering Untested Tools and Equipment - Grace Mitchell 
231 10/03/11 Branch Model Constitution - John East

232 10/03/11 Elections for CWU Virgin Media Representative Committee (Field Staff) - Grace Mitchell 
233 10/03/11 BT Learning - Pay 2010 - Brian Healy

234 10/03/11 Royal Mail Anti-Privatisation Campaign - Update and Strategy Going Forward - Billy Hayes/Dave Ward
235 10/03/11 Openreach Training - Ian Cuthbert 
236 10/03/11 Openreach - Operational Effectiveness - Ian Cuthbert 
237 10/03/11 BT Operate - First Group Contract Expiry and First Great Western Terms and Condition Matrix - Brian Healy

238 10/03/11 Postal Services Bill - EDM1408 - Billy Hayes/Dave Ward
239 14/03/11 BT Wholesale Date Team - Brian Healy
240 14/03/11 BT Operate - First Group Contact Expiry and First Great Western Terms and Condition Matrix - Brian Healy
241 14/03/11 Structure of the Union - Billy Hayes
242 14/03/11 TUC March and Demonstration - Saturday 26 March - Tony Kearns 
243 15/03/11 Openreach Attendance, P&D Requests and Flex - Ian Cuthbert 
244 15/03/11 The World Top 200 Companies - Billy Hayes

245 15/03/11 Postal Services Bill - House of Lords Committee Stage - Billy Hayes/Dave Ward
246 15/03/11 Openreach Apprenticeship and NVQ for Assistant Team Members - Ian Cuthbert 
247 16/03/11 Staying in Touch - with Retired Membership Posters - Kevin Slocombe

248 16/03/11 Taping of Performance Warning Interviews in BT - Grace Mitchell
249 16/03/11 Performance Levelling Guide - Grace Mitchell
250 16/03/11 Isle of Man: Post Office Pay Claim 2010 - Industrial Action Ballot - Terry Pullinger
251 16/03/11 Collection Revisions Process and Collection Revision Guide Lines Version 2.5 - Bob Gibson
252 17/03/11 BT Wholesale - Customer Service Private Circuits Review - Brian Healy
253 17/03/11 BT Operate - Field Engineering - Broadband Repair moves to Openreach - Brian Healy
254 17/03/11 Together We will Make a Difference - Carol Alcock (on behalf of Sally Bridge/Jim Gavine) 
255 17/03/11 Use of Mobile Elevating Work Platforms (MEWPs) in BT - Dave Joyce
256 17/03/11 Good Work Good Health Guidelines - Dave Joyce 

GENERAL 

076 
CWU Branch Finances - Reminder 
An essential course for branch financial secretaries and treasurers. 
This course is aimed at branch treasurers and branch financial secretaries. During the three day programme you will receive a thorough grounding in:

  • The union approach to financial planning
  • The role of the treasurer/financial secretary in the CWU
  • CWU financial policies and processes
  • Branch finances and budgets
  • Financial planning
  • Using the SAGE accounting system


This course is designed to ensure that everyone gets the chance to participate fully through working in small groups, taking part in group discussions, role play and practical exercises. 

Release 

Please note that this course does not attract paid release form the employer. 

Dates 

The Branch Treasurers/Financial Secretaries course is currently scheduled to take place at the CWU education and training centre at Alvescot Lodge. 

Wednesday 4 - Friday 6 May 2011 Closing date for applications - Thursday 17 March 

All courses at Alvescot are residential. The cost of tuition, food and accommodation will be met from the general fund. 
Branches requiring financial assistance from the general fund to enable them to send students to the course must submit the request with the nomination, to enable the trustees to consider the request in time. 
Application forms should be addressed to Trish Lavelle, Head of Education & Training, CWU Education & Training Centre, Alvescot Lodge, Alvescot, Bampton, Oxon OX18 2PY. Telephone: 01993 843373; Fax: 01993 840960; email This email address is being protected from spambots. You need JavaScript enabled to view it.

EQUAL OPPORTUNITIES 

077 
Harassment Complaints Database: Union Policy 
Branches are again reminded of the need to fill in the Harassment Complaints Database (HCD) forms, as illustrated in LTB 450/04. 
Please ensure that all representatives have a copy of LTB 450/04 as it contains useful guidance as well as the form itself. Branches may also find LTB 289/04 useful which contains information on the Harassment Helpline and the Harassment Advice Network as well as the HCD. The completion of the HCD forms is part of our agreement with the Equal Opportunities Commission and is, therefore, CWU policy (the full agreement can be found in LTB 292/04). 
The Equal Opportunities Commission has raised concerns with us regarding the completion rate, which we need to address, otherwise we will fall foul of the agreement. Therefore, please ensure that any complaint raised with branch representatives by members that involves possible harassment should be notified to HQ via these forms. 
We appreciate that this will add to an already busy work schedule for those representatives that have the responsibility for completing them, but there is no scope for non-compliance. 
We must accept that this will become an accepted culture in terms of harassment reporting. The data that will come through to HQ will be vital in enabling us to analyse and identify any obvious patterns where problems exist. We extend our appreciation to all those branches already complying with the policy and look forward to the co-operation of all branches in this matter. 
Any enquiries about this paragraph should be addressed to Linda Roy, Equality Officer. 

078 
Mandatory Equality & Diversity Training 
Branch secretaries are requested to ensure that any person in their branch who has CWU representative responsibilities and has not yet completed their mandatory equality & diversity training are enrolled in the courses that are planned throughout the regions in the forthcoming months. 
All reps must do the training - this includes divisional reps, area reps, unit reps and branch officers. For clarification on dates please contact your regional secretary. The training has been running now for over three years and there are still a substantial number of reps who have not completed the training. 
Your co-operation in this matter is greatly appreciated. 
Equal Opportunities Department. 

TELECOMS 

079 
BT Operate: Field Engineering Reorganisation and Change 
Attached for the information of branches is a letter sent to Prospect on changes covering the role of change development and performance management, as well as that of the first line manager. 
These changes are an early initiative relating to the Field Engineering and Transformation organisational changes previously announced. 
Brian Healy 
Assistant Secretary

11BOB010 t079 BT Operate - Field Engineering Reorganisation and Change

080 
BT Operate: Field Engineering - January 2011 Sick Report 
As reported in Branch Officials' Bulletin No. 7/2011, paragraph 54, the union's BT Operate executive team continues to monitor sick leave reports and the application of management's process in this area. 
The following is a summary of the situation as it stood at the end of January 2011:

  • Sickness Cost - Decreased by £12.2k (5.7%) versus December, with 212 fewer absence days in total and absences attributable to colds and influenza, for example, reducing from 587 to 501. Year to Date cost stands at £1,859.9k, £535.6k (22.4%) down v January 2010.
  • % Days Lost - Similarly decreased, by 0.2% versus December, to 2.40%. The comparative position at January 2010 was 2.58%.
  • Return to Work Discussions - 92.59% took place, against a target of 100%, down 2.27% versus December (94.86%), against a backdrop of 6% more triggers being generated.
  • Informal Discussions - 87.95% took place, against a target of >90%, down 2.88% versus Dec 2010(90.83%), ending five months of steady improvement, however the second best result in the Year to Date.
  • Initial Formal Warning - There were three fewer triggers in January than in December 2010, 28 versus 31, but the inaction volume increased by one, from 12 to 13 and the volume of cases recorded fell three, from nine to six.
  • 30+ Days Sick Absence - Decreased by five days to 33, from 38 in December. This includes nine newly 30+ cases, with 14 of December's cases cleared. In the extended absence categories, 90+ is up one at 18, 180+ is down from eight to five, and there are now zero 365+ cases, down from four.
  • Mental Health Absences - Increased from 19.60% in December 2010 to 21.0% in January 2011, with absences attributed to "Other" also up, from 13.0% to 13.3%. The reversals of December's improvements are materially effected by reduced overall absence days, down from 2,558 to 2,346, largely driven by a 212-day reduction in cold and influenza absences.


The returns present a mixture of improvements and declines this month, though it is perhaps worth noting that whilst all compliance metrics are currently in decline, this decline is relatively minor for return to work and informal discussions. The actual low base volumes for IFWs will always generate significant percentile swings. 
Additionally, the declines reported may be impacted by both recent higher levels of cold and influenza absence and managerial focus on Q3 QPR discussions. 
Brian Healy 
Assistant Secretary 

081 
BT Operate: Service Assurance Reorganisation 
The attached slides set out the rationale behind the splitting of Service Assurance and the allocation of the operational units into the new Service Infrastructure and Service Management. 
Brian Healy 
Assistant Secretary

11BOB010 t081 BT Operate - Service Assurance Reorganisation

082 
BT Operate: Lead to Cash Operating Model 
Further to the initial announcement in Letter to Branches 947/2010 which outlined the intention to change the operational model for Lead to Cash, the following internal management announcement provides some further insight. The announcement refers to realigning of operational management reporting lines. 
There is no impact upon CWU represented members. 
Brian Healy 
Assistant Secretary

11BOB010 t082 BT Operate - Lead to Cash Operating Model

083 
BT Operate: Lead to Cash Operating Model - Selection Methods 
The attached slide presentation outlines the selection method principles that will be used for any changes created by the initiative as reported in Letter to Branches 947/2010. 
However, it is anticipated that for CWU represented grades the method used will be "lift and shift". 
Brian Healy 
Assistant Secretary

11BOB010 t083 BT Operate - Lead to Cash Operating Model - Selection Methods

084 
BT Operate: Lead to Cash Service Performance Post Cease 
Service Performance was created to bring together a number of the component parts of BT Operate that would enable improvement in service to customers. This was through measuring, analysing and focusing on efforts to learn from the past and pre-emptively drive performance and cost saving improvements for the future. The following is a report on the outcome of a review of this unit. 
Due to recent changes in the make-up of the Service Performance team (including a change of ownership in certain areas) and in light of the unit cost challenges, management have reviewed the current administrative and PA resource and identified an area where efficiencies can be made without a negative impact to the current workload and future challenges. 
Currently they are three PAs in Service Performance - two C3s and one C2 and management are looking to make a reduction of one from this number. 
Having reviewed the current roles and responsibilities undertaken by the three, management consider that the most appropriate approach is to cease the C2 role. 
The two C3s are undertaking PA type roles and are co-located with their managers. One of the two is co-located in Oswestry with their manager. The second C3 is co-located with their line manager, who in addition supports further non located managers within the team. As part of their role, they also undertake the lead role for the Service Performance website and are the single point of co-ordination for our online communications. 
The C2 role is located in a standalone location and undertakes PA, administrative and diary management activity. The review has highlighted that the current work undertaken can be ceased in part (one person supported is at a level that does not warrant admin support and one person actually sits outside Service Performance) and that the remainder of the administrative work and diary management responsibility can be undertaken by the third manager directly. This will allow the role to be ceased with limited operational impact. 
Brian Healy 
Assistant Secretary 

085 
BT Operate: Lead to Cash Service Integration Efficiency Programme 
The following is a closure report on the Service Integration unit which was looking to reduce by 113 FTE through various efficiency programmes. 
The first efficiency programme commenced in the Migration Delivery team which consists of 170 FTE geographically spread internationally (UK and USA). Its key roles, locations and functions are outlined below:

  • Over Walsall, Midland, Goonhilly and Reading - four key sites.
  • Complex Delivery - Order entry & validation.
  • MCC - Migration Control Centre - migration execution (global and UK).
  • Project Management - UK and global end to end project management for SI.
  • Programme management - Major programme delivery i.e. Winston.

The area of focus for the efficiencies was within the Complex Delivery team. This was made up of the following: 

1. Goonhilly based team. This team carries out UK complex migrations and network engineering. There are 15 employees at a D1 grade in this team. 
2. Birmingham based team. This team carries out Global FR/ATM management and tracking. There are 13 employees at a C3 grade in this team. 
3. Reading based team. This team carries out international complex migrations. There are 13 C3s and one C2 in this team. 

In total the team has 41 team members and three managers. 
Outlined below was the detail and rationale of this efficiency programme. 
Following a review of current work volumes and also by looking at ways of optimising all resources within the team through the creation of a more efficient organisation structure, there was a proposed reduction of 28 team members within the Complex Delivery team, this was later increased by a further one FTE. 
The means by which this was identified was a result of an organisational review carried out by Service Integration Operations Management team and highlighted that by restructuring the Migration Delivery team, management can optimise the resources across the unit and reduce cost base by consolidating sites from four main sites to two. This enabled headcount efficiencies and to rationalise estate costs and utilise the resource in the remaining sites more effectively. 
The findings consisted of areas that will deliver a headcount reduction by consolidating functions together, a better use of existing resource i.e. MCC 24X7 team and utilising existing skills at Goonhilly which from a union perspective was welcomed as alternative work in this area is extremely remote. 
At the same time, the Complex Delivery team's work stack was reviewed and prioritised to ensure all the resources within it are only focused on key business drivers and priorities. 
Consequently, current work was rationalised and those which are a key business priority was transferred to the Goonhilly and Walsall MCC team. This means that the Reading and Birmingham teams were ceased. At the outset it was proposed that the impacted members would be moved into the BTTC, however during the transition period 27 were found predeployment opportunities within Lead to Cash and only two moving to the BTTC. 
The rationale for the Goonhilly team being selected is due to a number of key reasons as listed below: 

1. The Goonhilly team have the key skills in Orion and Classic order entry systems; alongside this they also have the validation skills required for ongoing migrations. These skills need to be retained in the business and the Goonhilly team has experience in this field, using these skills in both current and previous roles. The Reading and Midland teams also have some skills in this area however, it hasn't been their primary role on both sites. 
2. The Reading team are currently working on the Frame-ATM project; this comes to a close and any overspill on the end date and or ceases as part of this project will be picked up by the MCC or Project Winston. This will release the Reading team which means that the team will effectively become surplus. 
3. As above, the Frame-ATM project will be consolidated into Goonhilly from the Midland team at Birmingham. This will create a single centre managing all aspects of this project. Any overspill (FR-ATM tracking) will be absorbed by the Walsall team. This will release the Birmingham team which means that the team will also become surplus. 
4. Alongside this management considered the past and no doubt further lobbying of the union with regards to Goonhilly and the ability to redeploy once people have been placed in the BTTC and it is considered that the Reading and Midland people had greater opportunities to be redeployed due to their location/geography, whilst the Goonhilly team would have potentially been at a disadvantage due to remote geography. 

Brian Healy 
Assistant Secretary 

EVENTS BULLETIN 

Friday 18 March 2011: Unions 21 Annual Conference.
Ed Balls, Brendan Barber, John Hannett, Billy Hayes, Lord Tony Young and others. Union innovations slots sponsored by Tribune magazine, fringes from Progress and the TU History & Policy Network. One week before the March for the Alternative, a one day conference held in the TUC Council Chamber, Congress House, Great Russell Street, WC1B 3LS. New thinking on unions, young people and the cuts. Refreshments and lunch provided. Cost: £40, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. orwww.unions21.org.uk Tel. 020 7782 1535 Twitter: @unions21 #unions21

Saturday 19 March 2011: Keep the Post Public March & Rally - Brighton. Assemble at The Level between 12.30 - 13.15. At 13.15 march along the proposed route, avoiding Western Road. At 14.15 return to The Level for rally with guest speakers and music (TBA). This event ends at approximately 16:00. For more information please contact Richard Jones onThis email address is being protected from spambots. You need JavaScript enabled to view it. 

Monday 21 March 2011: Traidcraft Speaker Event: Raw Materials, Raw Subject.
3.00pm - 5.00pm at Congress Suites, 3 & 4, Congress House, Great Russell Street, London WC1B 3LS. Claude Kabemba of Southern African Resource Watch will discuss the EU's Raw Materials Initiative. Traidcraft are campaigning to stop the European Union stealing developing countries' valuable raw materials. Claude Kabemba is Director of the Southern African Resource Watch (SARW), one of the most active Southern NGOs working on natural resource governance. Claude will talk about how EU trade and raw materials policies prevent countries in the south from promoting their own development policies. In particular, SARW believe that the Raw Materials Initiative amounts to a new resource grab in Africa and beyond. Claude will present an overview of SARW's work, followed by a question and answer session. Find out more:www.sarwatch.org/ or www.traidcraft.co.uk/get_involved/campaign/raw_materials/

Tuesday 22 March 2011: Grievance Procedures and Employment Tribunals: Casework Update. This half day seminar between 13:30 - 16:15 will be held at NUT Hamilton House, Mabledon Place, London WC1H 9BD. Cost: IER subscribers and members £45.00;Trade unions £60.00; Commercial £120.00. To reserve your place contact the Institute of Employment Rights, 50-54 Mount Pleasant, Liverpool L3 5SD. Tel 0151 702 6925; Fax 0151 702 6935; emailThis email address is being protected from spambots. You need JavaScript enabled to view it. 

Saturday 26 March 2011: March for the Alternative: Jobs, Growth, Justice. Assemble Victoria Embankment at 11am to march to a rally in Hyde Park. Deep spending cuts damage public services, hit the vulnerable and threaten recovery. They're dangerous, unfair and unnecessary. But there's an alternative - one that's fair, safe and sustainable: A Robin Hood tax on the banks; close tax loopholes; policies for jobs and green growth. For more information visitwww.tuc.org.uk/alltogether

Monday 28 March 2011: SERTUC Pensioners Network Organising Conference. 10:30 to 16:00. This conference is free and lunch is included. To be held at Congress House, Great Russell Street, London WC1B 3LS. A day of information, discussion and organising for retired trade unionists, pensioners active in local groups, and anyone else angry about the government's plans. Speakers include: Val Shawcross (London Assembly); Neil Duncan-Jordan (National Pensioners Convention); Allison Roche (Unison); Richard Brooks (Private Eye); Nony Ardill (Equality & Human Rights Commission); Andrew Morris (NUT); Tony Lennon (SERTUC Vice President); Laurie Heselden (SERTUC Campaigns & Policy Officer). For more information contact Darren Lewis on 020 7467 1220 or visit www.tuc.org.uk/sertuc

Tuesday 29 March 2011: Panel Debate: Should we Bank on the Robin Hood Tax? St Paul's Institute, Tearfund, CAFOD and The Salvation Army have come together to host a panel debate in St Paul's Cathedral at 7.00pm. The debate will focus on whether or not, and the extent to which, the financial sector has a moral role to play in contributing to the common good. Public discussion on this topic has been stirred by the Robin Hood Tax campaign, which proposes an additional tax on the financial sector to raise billons of pounds that could be used to fight poverty and climate change both here and abroad. Speakers Evan Davis, well known economist and BBC presenter, will chair the debate which consists of panelists from different perspectives, including: Xavier Rolet, CEO of the London Stock Exchange; Michael Izza, CEO of the Institute of Chartered Accountants in England and Wales; Rt. Revd. Peter Selby, former Bishop of Worcester and Baroness Shirley Williams, House of Lords. The event is free and non-ticketed. Doors open at 6.30pm for a 7.00pm start. For more information please contactThis email address is being protected from spambots. You need JavaScript enabled to view it. or phone 020 7489 1011

Saturday 2 - Sunday 3 April 2011 inclusive: TUC Young Members' Conference 2011. To be held at TUC, Congress House, London. The 2011 TUC Young Members Conference will take place over the weekend of April 2 - 3 at Congress House. Delegates and visitors require nomination by their respective unions. For further information please contact Carl Roper, TUC National Organiser on 020 7467 1290 or email This email address is being protected from spambots. You need JavaScript enabled to view it. 

Monday 4 April 2011: Eastern Region Retired Members' Section Committee Annual General Meeting. Will commence at 11-15am at London Region Offices 33/41 Dallington Street London EC1V 0BB. Any queries or information required contact Eastern Region Retired Members Secretary Nobby Clark on mobile 07713 155575

Friday 8 - Sunday 10 April 2011: Weekend Course: CWU Diploma in Contemporary Trade Union. Why is union membership declining in the UK?, Is the 'organising' agenda working?, What now for the link between Labour and the unions?, What can we learn from our own history?, What does the class system really mean in 2010. The CWU will once again be offering our activists the chance to explore these and many other questions as you participate in the Certificate in Contemporary Trade Unionism. This course is aimed at helping experienced representatives to broaden their knowledge of trade union and labour history, analyse current issues for the movement and explore the opportunities for future development of trade unions. To apply, please complete a CWU application form signed by your branch secretary and send it to Maxine Todd, Course Administrator, CWU Education & Training Centre, Alvescot Lodge, Alvescot, Bampton, Oxon OX18 2PY or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Monday 11 - Friday 15 April 2011: CWU Training Course: Communication and Media Skills Course. The course is delivered over a five day residential week and is particularly useful for senior branch and IR activists. During the five day programme you will receive a thorough grounding in the following: What is communication?, the anatomy of a campaign, effective campaigning, barriers to successful communications, how does the CWU communicate, persuasive media, newsworthy media, preparing an article and much more. Please note that this course attracts unpaid release from BT, Openreach, Virgin Media, Parcelforce, Post Office Limited, Romec, O2 and Royal Mail Group. Closing date for applications for the course -Thursday 24 February 2011. Application forms should be addressed to: Trish Lavelle, Head of Education & Training, CWU Education & Training Centre, Alvescot Lodge, Alvescot, Bampton, Oxon OX18 2PY. Telephone: 01993 843373; Fax: 01993 840960; email This email address is being protected from spambots. You need JavaScript enabled to view it. 

Saturday 23 April 2011: Keep the Post Public Rally - Hastings.
Will be held in Hastings town centre with a street stall accompanied a by a six-piece jazz band in the town square from 9am to noon. 

Wednesday 4 - Friday 6 May 2011: CWU Training Course: Branch Finances. An essential course for branch financial secretaries and treasurers. This course is aimed at branch treasurers and branch financial secretaries. During the three day programme you will receive a thorough grounding in: The union approach to financial planning, the role of the treasurer/financial secretary in the CWU, CWU financial policies and processes, branch finances and budgets, financial planning and using the SAGE accounting system. All courses at Alvescot are residential. Closing date for applications - Thursday 17 March. The cost of tuition, food and accommodation will be met from the general fund. Branches requiring financial assistance from the general fund to enable them to send students to the course must submit the request with the nomination, to enable the trustees to consider the request in time. Application forms should be addressed to:Trish Lavelle, Head of Education & Training, CWU Education & Training Centre, Alvescot Lodge, Alvescot, Bampton, Oxon OX18 2PY. Telephone: 01993 843373; Fax: 01993 840960; emailThis email address is being protected from spambots. You need JavaScript enabled to view it. 

Sunday 22 May to Thursday 26 May 2011: CWU Conference. Bournemouth. 

If you have anything for the events bulletin page please send your contribution to: 

Marcia Murray 
CWU Communication Department 
150 The Broadway 
Wimbledon 
London SW19 IRX 
Tel: 020 8971 7497 
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Details must arrive nine days before publication, must include contact phone number, brief summary, email and web address. Listings free, but inclusion is not guaranteed